Refund policy
Return & Refund Policy
Return & Refund Policy
Thank you for shopping with us. We strive to provide quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept return requests within 30 days after your order has been delivered.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase or your order confirmation is required.
Returns sent without prior authorization may be refused.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as Final Sale or Clearance.
- Gift cards and promotional items.
- Personalized or custom-made products.
- Products showing signs of use, damage caused by the customer, or missing original components.
- Hygiene-sensitive items once opened or used, where applicable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
We reserve the right to request additional information before approving any claim.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Original shipping charges, shipping protection, taxes, duties, customs fees, and other non-product charges are generally non-refundable unless required by applicable law.
Exchanges
We do not guarantee exchanges. If an exchange is approved, it will be processed based on product availability.
Return Shipping
Customers are responsible for return shipping costs unless the return is approved due to our error, a defective product, or an incorrect item received.
We recommend using a trackable shipping service, as we are not responsible for returns lost or damaged during transit.
Order Cancellation
Orders may only be canceled before they have entered processing or shipment. Once an order has been processed, it cannot be canceled.
Chargebacks
Customers agree to contact our support team before initiating a payment dispute or chargeback. We reserve the right to provide all relevant order, shipment, and communication records to payment providers when responding to disputes.
Limitation of Liability
Our liability is strictly limited to the purchase price paid for the applicable product. We are not responsible for indirect, incidental, consequential, or special damages arising from the use of our products or services, except where prohibited by law.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact our support team:
Email: cleanuproot@support.com