Shipping Policy

Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process and deliver orders.

By placing an order, you agree to the terms outlined below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully verified.

Processing times may be longer during periods of high order volume, holidays, or due to circumstances beyond our control.

Orders cannot be modified or canceled once they have entered processing.

Shipping Times

Delivery times vary depending on the destination, shipping carrier, customs procedures, and other external factors.

Estimated delivery times are provided for reference only and are not guaranteed.

We are not responsible for delays caused by carriers, customs inspections, weather conditions, supply chain disruptions, or other events outside our reasonable control.

Shipping Costs

Shipping fees are calculated at checkout based on the destination, shipping method, and order details.

Any applicable import duties, customs fees, taxes, or other government charges are the responsibility of the customer unless otherwise required by applicable law.

Order Tracking

When available, tracking information will be provided after your order has been shipped.

Tracking updates depend on the shipping carrier and may not become available immediately.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for orders delayed, lost, returned, or undeliverable due to incorrect or incomplete addresses provided during checkout.

Additional shipping charges may apply if a shipment must be resent.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost, please contact us.

While we will make reasonable efforts to assist in locating shipments, we are not responsible for delays or losses occurring after the package has been transferred to the shipping carrier, except where required by applicable law.

Refused or Undeliverable Shipments

Orders refused by the customer or returned as undeliverable may be subject to return shipping fees, handling charges, and any other costs incurred before a refund, if applicable, is issued.

Delivery Confirmation

A shipment marked as delivered by the shipping carrier will generally be considered successfully delivered. We are not responsible for packages lost, stolen, or misplaced after delivery confirmation unless otherwise required by law.

Force Majeure

We are not liable for shipping delays or failures caused by circumstances beyond our reasonable control, including natural disasters, customs delays, transportation interruptions, labor disputes, government actions, pandemics, or carrier-related issues.

Contact

If you have any questions regarding this Shipping Policy, please contact:

Email: cleanuproot@support.com